Frequently Asked Questions

General

How is my zipcode used to show listings?
This website shows content that is relative to your current IP's zipcode GPS location. For a Guest user, the system will show content within a 40 mile radius of your zipcode. For a subscriber, the system will show content within a 100 mile radius of your zipcode.
How can I see more listings?
This website shows content that is relative to your current IP's zipcode GPS location - within 40 miles for a guest user and 100 miles for a paid member. To see different content, just change your location.

To do so, just click on the 'Change Location' in the upper right hand corner on any webpage.
What is the cost of a monthly membership?
A monthly membership is $7.99.
Why should I become a paid member?
While a guest user can use the basic functions of this website, a paid membership gives you access to many more of the rich features offered by the site, including:
  • Ability to Edit your own submissions
  • See expanded listings within 100 miles of your zipcode vs. the default 40 miles a guest user sees
  • Ability to tag a company/theater/organization as a favorite and see those listings highlighted
  • Daily or weekly email alert with newest listings in your region and quick access to all of the listings from your favorite companies
  • Advanced search, filtering, and sorting options on event listings pages
I want to make sure that my information is safe. Is this web site secure?
Yes. This web site is secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. Additionally, all credit card transactions are managed through Stripe, a 3rd party payment processing company. Thousands of small and large companies use Stripe's secure API service because they are Certified PCI level 1 (the most stringent level of certification) and use a two-factor authentication to add an extra layer of security for your credit card transactions.
The website says that it sent me an email, but I did not get it. What should I do?
Be sure to check your SPAM/junk email folder in your email system. Sometimes email received from a new domain (or one you haven't received email from before) is classified as SPAM and sent to your SPAM or junk email folder. Be sure to add YourTheater411.com as a 'safe' sender to avoid this in the future.

Event Listings

Do I have to pay for a membership in order to create an event listing?
No, a paid membership is not required. We welcome anyone with a a valid email address to create an event listing. To start, please click here: Create a Listing
How do I add an event listing?
It's just a matter of submitting your information to us. To start, please click here: Create a Listing
How do I edit an event listing I have already created?
The ability to edit or remove a listing that you previously created is a featured benefit of having a membership subscription to Your Theater 411. To start your membership subscription, please click here: Become a Member. Be sure to sign up using the same email you used to create the listing, the system will automatically associate your previous listings to give you full access to those listings.
Can I edit an event listing created by someone else?
No, you cannot edit an event listing created by someone else. However, each event listing shows contact information with that event listing. To see this information, just go to the detail page of the event listing and look toward the bottom of the page. You will see a sentence like "Posted by Juree James on 05/10/2015". Simply click on the name to send the submitter an email.
Is there a limit to the number of event listings I can create?
No, you can create as many event listings as you need.
The zipcode I see on the header of the web pages is not correct or I want to see content for a different region. How do I update it?
The system makes a best guest of your current zipcode based on your IP address or, if you are logged in, uses the zipcode from your contact information. If you want to change the location value, just click the 'Change Location' link (upper right hand corner of any webpage) and enter the zipcode you wish to use. This change will stay in place for the duration of your current session (until you close your browser window).
My company does not appear in your system. How do I add my theater company/organization?
It's just a matter of submitting your information to us. To start, please click here: Create a Theater.

PLEASE NOTE: If your company starts with 'The', please try looking for the name with and without 'The' to make sure it isn't already in our system. Also, if you are a guest user, the system will show theaters/organizations within 40 miles of your current location. Be sure to change your zipcode to be the same as your theater/organization you are looking for. See the answer above for 'The zipcode I see on the header of the web pages is not correct or I want to see content for a different region. How do I update it?'

Membership

Why should I become a paid member?
While a guest user can use the basic functions of this website, a paid membership gives you access to many more of the rich features offered by the site, including:
  • Ability to Edit your own submissions
  • See expanded listings within 100 miles of your zipcode vs. the default 40 miles a guest user sees
  • Ability to tag a company/theater/organization as a favorite and see those listings highlighted
  • Daily or weekly email alert with newest listings in your region and quick access to all of the listings from your favorite companies
  • Advanced search, filtering, and sorting options on event listings pages
I have forgotten my login information. What do I need to do?
You can easily recover your login information through the website. Just click on the red 'Login' in the upper right hand corner of the screen. On the login form, click the 'Lost Password' link and following the instructions.
How can I see all of the active listings I have submitted?
Please login and go to the 'My Listings' page under the 'My Content' menu. Here you can see a full list of all of your current listings. You can also view, edit, or delete a listing on this page.
How can I edit a listing I have submitted?
Please login and go to the 'My Listings' page under the 'My Content' menu. Here you can see a full list of all of your current listings. Select the 'Edit' button for the listing you want to change.
How can I delete a listing I have submitted?
Please login and go to the 'My Listings' page under the 'My Content' menu. Here you can see a full list of all of your current listings. Select the 'Delete' button for the listing you want to change.
How can I change my contact information?
Please login and go to the 'My Contact Info' page under the 'My Content' menu. Here you can see your current information. To make a change, just make your edits and click the 'Update Contact Info' button.
I need to change my email address, how can I do that?
Each membership is based on a unique email address. If you need to change the email address for an existing membership, please contact us directly for assistance.
I need to change my credit card information, how can I do that?
Please login and go to the 'My Payment Info' page under the 'My Content' menu. Here you can see your current payment information. To make a change, just make your edits and click the 'Update Payment Info' button.
How do I select a company/theater/organization as one of my favorites?
To add a company/theater/organization as a favorite, go directly to the company detail page or to an event listing page for that company and click on the 'heart' icon.
How do I remove a company from my list of favorites?
Please login and go to the 'My Favorites' page under the 'My Content' menu. Here you can see your list of favorite companies. To remove a company, just click the 'Remove' button.
How do I cancel my membership?
While we certainly hope all of our members value a service such as ours, we recognize that there are situations in which someone might need to cancel their membership. To cancel your membership with us, log in using your Email and Password, and go to the 'My Payment Info' under 'My Account' menu. Here you can cancel your subscription under the "Update Payment Info" button.
What is your refund/cancellation policy?
Our users are in control of their own accounts, therefore it is their responsibility to cancel their membership if they decide they wish to discontinue their subscription. Because we charge on a monthly basis, when a user cancels, they will continue to remain a member until their current subscription month ends. We do not issue refunds.

Advertising

What does it cost for a banner advertisement?
Banner advertisements cost $40 and give you an animated, 3-panel banner that runs for 60 days or through the last day of your event, whichever comes first. When a user clicks on the banner, they will go to a URL that you define. Additionally, we provide a link so that you can track the click-thru activity for your banner advertisement.
I want to create a banner advertisement, but I'm not really a graphic artist. Can you still help me?
Absolutely! We can help secure royalty free graphics and are available (at no additional charge) to help you create the necessary images from your information.
How can I sign up for a banner advertisement?
Just visit our 'Advertise with Your Theater 411' page and we can get things started.
I have a banner advertisement. Where can I see my click-thru activity?
If you have an active membership, just login and go to the 'My Advertisements' page under the 'My Content' menu. Otherwise, you can go to the 'Guest My Advertisements' login page.

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