Frequently Asked Questions

General

How is my zip code used to show listings?

This website shows content that is relative to your current location. For a Guest user, the system will show content within a 40 mile radius of your zip code. For an account holder, the system will show content within a 200 mile radius of your zip code.

How can I see more listings?

This website shows content that is relative to your current location - within 40 miles for a guest user and 200 miles if you are logged in. To see different content, just change your location.

To do so, click on the 'Change Location' in the upper right hand corner on any webpage.

I want to make sure that my information is safe. Is this web site secure?

Yes. All transactions on the site are encrypted and protected with Transport Layer Secure encryption. All credit card transactions are managed through Stripe, a 3rd party payment processing company. Thousands of small and large companies use Stripe's secure API service because they are Certified PCI level 1 (the most stringent level of certification.) Stripe ensures the highest security for your credit card transactions.

The website says that it sent me an email, but I did not get it. What should I do?

Be sure to check your SPAM/junk email folder in your email system. Sometimes email received from a new domain (or one you haven't received email from before) is classified as SPAM and sent to your SPAM or junk email folder. Be sure to add YourTheater411.com as a 'safe' sender to avoid this in the future.

Event Listings

Do I have to pay for a membership in order to create an event listing?

No, a paid membership is not required. However, a Your Theater 411 account is required to create any type of listing. To create an account, please click here: Create an Account If you already have an account, please click here: Create a Listing

How do I add an event listing?

It's just a matter of having a Your Theater 411 account and submitting your information. To create an account, please click here: Create an Account If you already have an account, please click here: Create a Listing

How do I edit an event listing I have already created?

Once you have created an event listing it will show up under the 'My Listings' tab on your account homepage. From that tab you have the option to Edit or Delete the event listing.

Can I edit an event listing created by someone else?

No, you cannot edit an event listing created by someone else. However, each event listing shows contact information with that event listing. To see this information, just go to the detail page of the event listing and look toward the bottom of the page. You will see a sentence like "Posted by Krystyana Greaves on 08/16/2024". Simply click on the name to send the submitter an email.

Is there a limit to the number of event listings I can create?

No, you can create as many event listings as you need.

The zip code I see on the header of the web pages is not correct or I want to see content for a different region. How do I update it?

The system makes a best guess of your current zip code based on your IP address or, if you are logged in, uses the zip code from your contact information. If you want to change the location value, click the 'Change Location' link (upper right hand corner of any webpage) and enter the zip code you wish to use. This change will stay in place for the duration of your current session (until you close your browser window). If you wish to permanently change your zip code, you can do that in the "Contact Information" tab of your account page.

My company does not appear in your system. How do I add my theater company/organization?

It's just a matter of submitting your information. To start, please click here: Create a Theater.

PLEASE NOTE: If your company starts with 'The', please try looking for the name with and without 'The' to make sure it isn't already in our system.

Membership

Your Theater 411 Account

Signing up for a Your Theater 411 account is free and does not require a credit card. A Your Theater 411 account gives you access to create any type of listing, the opportunity to purchase banner ads and all currently active features.

I have forgotten my login information. What do I need to do?

You can easily recover your login information through the website. Just click on the red 'Login' in the upper right hand corner of the screen. On the login form, click the 'Lost Password' link and following the instructions.

How can I see all of the active listings I have submitted?

Login and go to the 'My Listings' page under the 'My Content' menu. There you can see a full list of all your current listings. You can also view, edit, or delete a listing on this page.

How can I edit a listing I have submitted?

Login and go to the 'My Listings' page under the 'My Content' menu. There you can see a full list of all of your current listings. Select the 'Edit' button for the listing you want to change.

How can I delete a listing I have submitted?

Login and go to the 'My Listings' page under the 'My Content' menu. There you can see a full list of all of your current listings. Select the 'Delete' button for the listing you want to change.

How can I change my contact information?

Login and go to the 'My Contact Info' page under the 'My Content' menu. There you can see your current information. To make a change, make your edits and click the 'Update Contact Info' button.

I need to change my email address, how can I do that?

Each account is based on a unique email address. If you need to change the email address for an existing membership, please contact us directly for assistance.

How do I select a company/theater/organization as one of my favorites?

To add a company/theater/organization as a favorite, go directly to the company detail page or to an event listing page for that company and click on the 'heart' icon.

How do I remove a company from my list of favorites?

Login and go to the 'My Favorites' page under the 'My Content' menu. There you can see your list of favorite companies. To remove a company, click the 'Remove' button.

Advertising

What does it cost for a banner advertisement?

Our standard banner advertisements cost $90. See Advertise with Your Theater 411 for more details.

I want to create a banner advertisement, but I'm not really a graphic artist. Can you still help me?

Absolutely, our ads designer is ready to help you create a click worthy ad! She will create an ad with the information you provide. We highly recommend having some images and marketing copy ready to go.

How can I sign up for a banner advertisement?

Visit our 'Advertise with Your Theater 411' page and fill out the form provided. You will need a Your Theater 411 account to purchase an ad. If you do not have a free account, sign up HERE.

I have a banner advertisement. Where can I see my click-thru activity?

Login and go to the 'My Advertisements' page under the 'My Content' menu.